Posted 11 January 2013 - 19:00
Posted 11 January 2013 - 19:10
existence for a considerable time, it appeared as if the company could not afford to
maintain decent stock levels, the appearance of the store was generally very poor.
The staff seemed resigned to the fact their days were numbered and this was evident
by their attitude towards their jobs and toward customers.
I'm not surprised at all by what has since happened.
The gear you use absolutely makes a difference!
Posted 11 January 2013 - 19:29
Posted 11 January 2013 - 20:37
I don't think it will be too long before we see independent online retail falling away to manufacturer controlled online retail and shipping in the future. This gives me a good idea for next week's editorial column.
Posted 11 January 2013 - 22:22
Posted 11 January 2013 - 22:23
My local dealer is doing well. They are not a chain store, do not have the massive corporate overhead, do not have shareholders to appease, and give personal attention. I know that I can buy perhaps up to 10% cheaper elsewhere, but don't. On some items like big ticket lenses they are very competitive. They know me by name (and so they should given the collection in the spare room ), and will often give a discount. They carry a limited range of premium brands (I'm itching for their Hasselblad digital back and that Leica S2 in the window is... ), and don't sell cheap tat made by ten year olds in dark factories.
Too many chain stores have priced themselves down to the bottom, are run by bean counters with no concern for the market, and staffed by people on minimum wage and no incentive to think or do better. One can only wonder when the corporate drive for a few sociopathic individuals to get rich and fawned over by politicians will end. Apparently Enron and Sarbanes-Oxley meant very little in the grand scheme of things.
Edited by PatrickO, 11 January 2013 - 22:24 .
Posted 11 January 2013 - 22:56
The easy way to deal with this equation is by lowering your prices and that's nearly never sustainable. The hard way is to offer actual value to your customers and that's what this shop is doing. Don't get me wrong, their prices aren't wrong either but they work very hard to satisfy the customers and it seems to pay off.
I think that, ironically, the future is to independent stores that are ran by their owners, not by managers who have to meet targets that force them to aim for short term goals, not long term goals. Circuit City, Jessops, Best Buy... one after another, they'll all go.
Posted 11 January 2013 - 23:45
Take the shot, you never know.
Posted 12 January 2013 - 21:01
I now buy only on-line and usually from B&H.
Small photographic items and general domestic goods are OK from Amazon but I prefer to buy cameras and lenses from specialist dealers.
Posted 12 January 2013 - 22:18
For people such as myself who live in a rural area of a small and under-serviced state in a country with a small and under-serviced population, online shopping has been a revelation. We can now be equipped just as well as anyone else in the world (although there is still a problem with warranties and with overseas manufacturer-accredited dealers supplying new stuff to overseas markets), and particularly at the moment when our currency is at record high exchange rate levels we can do this at a favourable cost, even accounting for postage.
Unfortunately our technology primitive government has finally tumbled to this hugely expanding international trading and is scurrying around trying to find a way to tax these transactions, so the current utopia might soon come to an end, but for the moment it's a most enlightening and enjoyable experience. While it is an unpleasant thing to hear of institutional establishments closing their doors and people losing their jobs, as any photographer who started in pre-digital film days will appreciate when change comes it's best to embrace it as best one can, because it becomes very much a sink-or-swim situation.
On another note, and having almost fallen victim to a scammer (in another matter, involving a new guitar), I will only buy online from a specialist camera dealer such as KEH, B&H and Adorama when it comes to photographic gear, and after my near-miss I will only buy other stuff online via a PayPal account. No PayPal facility, no sale. Given that almost-scammed experience, I realize that PayPal are conscientious with who they supply their facility to, and should an online dealer breach their conditions, they do appear to blacklist that person in perpetuity whereas the banks appear to not be so choosy as to who they give merchant facilities to as far as their credit cards are concerned.
Posted 13 January 2013 - 12:28
No PayPal facility, no sale. Given that almost-scammed experience, I realize that PayPal are conscientious with who they supply their facility to, and should an online dealer breach their conditions, they do appear to blacklist that person in perpetuity whereas the banks appear to not be so choosy as to who they give merchant facilities to as far as their credit cards are concerned.
In the UK the credit card company is legally liable if the supplier defaults.
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