4 replies to this topic

[Bart Willems]

If you have used Lensrentals.com to rent equipment, please give them a rating by voting in our poll.

Let others know about your satisfaction with the merchant by posting a review of your experience with them in this thread. This thread will be indexed on our equipment pages.

[Bart Willems]

I've rented twice with lensrentals.com

The first time I rented a 12-24mm lens.
The second time I rented quite a load of equipment (a D7000, sony NEX-10 video camera, two continious lights with softboxes and wireless microphones).

In both cases equipment arrived on time (LR aims for one or two days early to make sure you have it). Due to some shipping issues from the venue I shot back to the home office I wasn't able to send the gear back in time. Communicating the issue resulted in getting the +$300 late fee completely waived without even asking for it! (All I did was basically telling them "it's going to be late - here's my tracking number, I'll send it when I have it). And this was for a first-time (renting through my employer, first rental was on my own account) customer.

The whole rental procedure is painless - you receive a box with a big warning to not throw it out as you need it for the return shipment, and the return shipping label is included. Once done, send box back. No collateral needed, and the reviews on the website themselves are bluntly honest.

All in all highly recommended; this company aims to please and it shows.

[Mike Buckley]

I voted with the highest approval even though I have never used LensRental. Instead, I have used ZipLens, which apparently has either been always owned by LensRental or was acquired by LensRental. The process is exactly the same as Bart described. Based on my experiences with ZipLens, I wouldn't hesitate to do business with LensRental now that the ZipLens URL is automatically directed to LensRental.

[_nicholas]

As Bart said, it's a painless process. I rented a D7000, Nikon 85/1.4D and 70-300VR. I called their customer service with a few questions before I made my reservations online, and the person I spoke to was very pleasant and helpful.

I had my own camera ready when I started unpacking the equipment so I could capture serial numbers and any as-received dings or scratches - also so I could reference the packing configuration when it came time to send it back. Return shipping costs are included in the rental fees paid up front -- they provided the appropriate return shipping label and all I had to do was find a UPS drop-off location.

I plan to rent from them again.

[JohnBrew]

I rented a 35 1.4G from them. Nice they had one since they have been really scarce. The transaction was painless and I especially appreciated the simple return process. Yes, I will definitely rent from them again. Thinking about a 24 1.4G next time...